Shipping & Returns

 

SHIPPING POLICY

 

The shipping charge is calculated within our system based on the  weight, and freight class and by zip code. Our freight calculator communicates with multiple carriers to determine the lowest rates available to your location. Depending on what you order, your order may be fulfilled from various locations. This is always done with the thought to get you your order ASAP, with the least amount of costs involved.

Great care is taken when packing your order, but on rare occasions, errors may occur. If there is an error with any part of your shipment, please contact us within 5 business days of receiving your order so we can take care of this for you.

We do world wide delivery

Delivery time 10-12 working days

Delivery by Thai post EMS service

 

RETURNS POLICY

 

All regularly stocked items may be returned to us if the item has not been used and can be put back in the original packaging. We cannot accept returns for any used merchandise; no exceptions. In order for returns to be accepted, your items must be returned within 7 days from receipt of your order.

The return shipping fee is the customer’s responsibility.

Refunds will be issued to the original form of payment (credit card, PayPal, etc.). Original shipping charges will be deducted from the refund unless the return is the result of an error by Thai products wholesale BD(TPWSBD)

Special orders, custom items, and cut-to-order items cannot be returned. Returns of defective items are also handled based on the manufacturer’s return/warranty policy. Since manufacturers’ return policies and restocking fees vary, please contact us as soon as possible if you wish to return an item so we can get the return set-up for you with the manufacturer.

Returns resulting from customer order error will be charged a 20% restocking fee.

We charge restocking fees because we want to continue to keep prices as low as possible for you! When an item is returned, there are additional costs associated with processing the return. Most companies will pass that cost on by increasing the costs of their goods to all customers. Instead of raising our prices, we only charge a restocking fee to the customer that returned the item.